Terms and Conditions for the Crickex Betting App

01 Acceptance of Terms

By accessing, registering on, or using the crickex betting app in any capacity, you confirm that you have read, understood, and agreed to be bound by these terms and conditions in their entirety. These terms form a legally binding agreement between you and the crickex betting app platform. If you do not agree with any part of these terms, you must not use the platform.

These terms apply to all users of the crickex betting app, including visitors who browse without registering, registered members who have not yet deposited, and active players who place real-money wagers. Your continued use of the platform after any update to these terms constitutes acceptance of the revised version.

02 Eligibility

To use the crickex betting app, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• You must be at least 18 years of age.
• You must be a resident of a jurisdiction where online gaming is not prohibited by local law.
• You must not be a current employee, contractor, or immediate family member of an employee of the crickex betting app or any of its affiliated companies.
• You must not have been previously excluded or banned from the crickex betting app for any reason.
• You must be acting on your own behalf and not as an agent for any third party.

The crickex betting app reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all winnings will be voided, and any deposited funds may be returned at the platform's discretion after investigation.

03 Account Registration

When registering on the crickex betting app, you are required to provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, valid mobile number, and a working email address. Providing false information during registration is a violation of these terms and may result in account closure.

Each person is permitted to hold only one account on the crickex betting app. If you already have an existing account, you must not create a new one. Duplicate accounts — whether created intentionally or accidentally — will be merged or closed, and any bonuses claimed across multiple accounts will be forfeited.

You are solely responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone. The crickex betting app will never ask for your password via email, chat, or phone. Any activity that occurs under your account is your responsibility, whether or not you authorised it.

04 Deposits & Payments

The crickex betting app accepts deposits via Bkash and Nagad. All deposits are processed in Bangladeshi Taka (BDT). There are no conversion fees applied by the platform on standard deposits. Minimum and maximum deposit limits are displayed at the time of transaction and may vary based on your account status.

Deposits are credited to your crickex betting app account balance as soon as the transaction is confirmed by the payment provider. In most cases this happens within a few minutes. If a deposit does not appear in your account within 30 minutes, contact support with your transaction reference number.

• Only deposit funds that belong to you. Third-party deposits are not permitted.
• Do not use funds obtained through illegal means to deposit on the crickex betting app.
• The platform reserves the right to request proof of payment source for any deposit.
• Deposits made in error cannot always be reversed. Contact support immediately if you deposit the wrong amount.

The crickex betting app does not charge deposit fees. However, your mobile banking provider may apply their own transaction charges. Check with Bkash or Nagad directly if you are unsure about their fees.

05 Withdrawals

Withdrawals from the crickex betting app are processed to the same Bkash or Nagad account used for your most recent deposit. This policy exists to prevent fraud and protect players. Withdrawals to a different mobile banking number require identity verification and written approval from the support team.

Before your first withdrawal, you must complete the crickex betting app's standard identity verification process. This involves submitting a copy of a valid government-issued ID and confirming your registered mobile number. Verification typically completes within 24 hours on business days.

• Minimum withdrawal amount is displayed in your account dashboard at the time of request.
• Withdrawal requests submitted during business hours are typically processed within 5–30 minutes.
• Requests submitted outside business hours may take up to 12 hours to process.
• The crickex betting app reserves the right to delay withdrawals pending additional verification checks.
• Bonus funds cannot be withdrawn until all associated wagering requirements have been met in full.

06 Bonuses & Promotions

The crickex betting app offers various bonuses and promotional offers to both new and existing players. Each promotion has its own specific terms, including wagering requirements, eligible games, minimum deposit thresholds, and expiry dates. These specific terms are published alongside each offer and form part of these overall terms and conditions.

General bonus rules that apply across all crickex betting app promotions unless otherwise stated:

• Bonuses are credited to your account balance and cannot be withdrawn until wagering requirements are completed.
• Only one bonus may be active at a time unless the promotion explicitly states otherwise.
• Bonuses are non-transferable and have no cash value outside of the platform.
• The crickex betting app reserves the right to withdraw any bonus offer at any time without prior notice.
• Any attempt to abuse bonus offers — including creating multiple accounts to claim the same bonus — will result in all bonuses being voided and the account being suspended.
• Winnings generated from bonus funds are subject to the same wagering requirements as the bonus itself.

If you are unsure whether a specific game contributes to your wagering requirement, check the promotion details or contact support before playing. The crickex betting app support team can clarify this quickly.

07 Game Rules & Fairness

All Original Games on the crickex betting app — including Money Wheel, Fortune Snake, Crash Goal, Triple, Plinko, Earn Money, and the D&T Ranking competition — use a certified random number generator (RNG) to determine outcomes. The RNG cannot be influenced by the platform, by players, or by any external party.

Each game has its own set of rules published within the game interface. It is your responsibility to read and understand the rules of any game before placing a real-money wager. The crickex betting app is not liable for losses resulting from a player's misunderstanding of game mechanics.

• Game outcomes are final once a round is completed. Results cannot be reversed except in the case of a verified technical error.
• In the event of a technical fault during a game round, the crickex betting app will investigate and resolve the issue fairly. Affected players will be notified.
• The house edge for each game is fixed and published. It does not change based on player history or bet size.
• The D&T Ranking leaderboard resets on the first day of each calendar month. Points accumulated in the previous month do not carry over.

08 Prohibited Conduct

The following actions are strictly prohibited on the crickex betting app. Engaging in any of these behaviours will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other tool to interact with the platform in a non-human manner.
• Exploiting bugs, glitches, or errors in the platform's software for financial gain. Any such exploit must be reported to support immediately.
• Colluding with other players to gain an unfair advantage in any game or competition.
• Using the crickex betting app for money laundering or any other illegal financial activity.
• Attempting to access another player's account without their permission.
• Providing false identity documents or misrepresenting your personal information.
• Engaging in abusive, threatening, or harassing behaviour toward support staff or other players.
• Attempting to reverse-engineer, copy, or redistribute any part of the crickex betting app's software or content.

The crickex betting app monitors all accounts for suspicious activity. If your account is flagged, you may be asked to provide additional verification before you can continue playing or withdraw funds.

09 Account Suspension & Closure

The crickex betting app reserves the right to suspend, restrict, or permanently close any account at its discretion. Common reasons for account action include, but are not limited to, violation of these terms, suspected fraud, failure to complete identity verification, or prolonged inactivity.

If your account is suspended pending investigation, you will be notified by email or in-app message. During a suspension, you will not be able to deposit, play, or withdraw. The investigation period typically lasts no longer than 7 business days, after which the crickex betting app will communicate its decision.

If you wish to close your own account voluntarily, contact support and your request will be processed within 48 hours. Any verified real-money balance remaining in your account at the time of closure will be returned to your registered Bkash or Nagad account, minus any pending bonus wagering requirements.

10 Privacy & Data

The crickex betting app collects and processes personal data in accordance with its Privacy Policy. By registering on the platform, you consent to the collection and use of your data as described in that policy. The Privacy Policy is available at /privacy-policy and forms part of these terms and conditions.

Your personal data is used to operate your account, process payments, verify your identity, prevent fraud, and communicate with you about your account and promotions. The crickex betting app does not sell your personal data to third parties. Data is shared only with payment processors and identity verification services as necessary to operate the platform.

You have the right to request a copy of the data the crickex betting app holds about you, and to request correction of any inaccurate information. Contact support to make a data request.

11 Responsible Gaming

The crickex betting app is committed to promoting responsible gaming. We provide tools that allow players to manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are available directly in your account settings and can be activated at any time.

If you believe your gaming has become problematic, we strongly encourage you to use these tools and to seek support. The crickex betting app's Responsible Gaming page at /responsible-gaming contains detailed guidance and links to support resources available in Bangladesh.

• Deposit limits can be set on a daily, weekly, or monthly basis and take effect immediately.
• Self-exclusion periods range from 30 days to permanent exclusion.
• During a self-exclusion period, you will not receive any promotional communications from the crickex betting app.
• Self-exclusion cannot be reversed before the chosen period expires.

12 Limitation of Liability

The crickex betting app provides its platform on an "as is" basis. While we work hard to maintain uptime and reliability, we cannot guarantee that the platform will be available at all times or free from technical errors. Scheduled maintenance windows will be communicated in advance where possible.

To the maximum extent permitted by applicable law, the crickex betting app is not liable for:

• Any loss of funds resulting from a player's own decisions or misunderstanding of game rules.
• Losses caused by internet connectivity issues on the player's side.
• Indirect, consequential, or incidental losses of any kind.
• Losses resulting from unauthorised access to a player's account where the player failed to maintain adequate password security.

In cases of verified platform error that directly caused a financial loss to a player, the crickex betting app will investigate and provide a fair resolution. Our liability in such cases is limited to the direct financial loss caused by the error.

13 Changes to These Terms

The crickex betting app reserves the right to update or modify these terms and conditions at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. For significant changes, registered players will be notified via email or in-app notification.

Your continued use of the crickex betting app after any changes to these terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must stop using the platform and contact support to close your account.

We recommend checking this page periodically to stay informed of any updates. The current version of the terms always supersedes all previous versions.

14 Contact Us

If you have any questions about these terms and conditions, or if you need clarification on any point before registering, the crickex betting app support team is available 24 hours a day, seven days a week.