Privacy Policy for the Crickex Betting App

01 Who We Are

The crickex betting app is an online gaming platform operated under the domain crickex-betting-app.net, serving players primarily in Bangladesh. When this privacy policy refers to "we", "us", or "the crickex betting app", it means the platform and its operating team responsible for managing your account and personal data.

This privacy policy applies to all users of the crickex betting app, including visitors who browse the website without registering, players who have registered but not yet deposited, and active players who use the platform regularly. By using the crickex betting app in any capacity, you acknowledge that you have read and understood this policy.

02 Data We Collect

The crickex betting app collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are set out in the table below.

We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If you voluntarily provide such information in a support conversation, it will not be stored beyond the resolution of your query.

03 How We Collect Your Data

The crickex betting app collects your personal data through several channels, all of which are clearly disclosed here:

• Registration form: When you create an account, you provide your name, mobile number, email address, and date of birth directly to us.
• Deposit and withdrawal transactions: When you deposit or withdraw via Bkash or Nagad, your mobile banking number and transaction reference are recorded.
• Identity verification: When you submit KYC documents before your first withdrawal, we collect a copy of your government-issued ID and any supporting documents you provide.
• Automatic collection: When you use the crickex betting app, our servers automatically log your IP address, device type, browser, and session activity. This happens on every visit, including visits where you do not log in.
• Support interactions: When you contact our support team via live chat or email, the content of those conversations is stored to help resolve your issue and improve our service.
• Cookies and similar technologies: The crickex betting app uses cookies to maintain your session, remember your preferences, and analyse platform usage. See Section 6 for full details.

04 Why We Use Your Data

Every piece of data the crickex betting app collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described here without first obtaining your explicit consent.

• Account operation: To create and manage your account, process your deposits and withdrawals, and maintain your game history and balance.
• Identity verification: To confirm that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment method belongs to you.
• Fraud prevention and security: To detect and prevent unauthorised access, money laundering, bonus abuse, and other fraudulent activity on the crickex betting app.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use the crickex betting app so we can fix bugs, improve game performance, and develop new features.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Marketing communications: To send you promotional offers and updates, but only if you have opted in to receive them. See Section 11 for details.

05 Who We Share Your Data With

The crickex betting app does not sell your personal data. We share it only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors (Bkash, Nagad): Your mobile banking number and transaction amount are shared with your chosen payment provider to process deposits and withdrawals. These providers have their own privacy policies which govern how they handle your data.
• Identity verification providers: When you submit KYC documents, they may be processed by a third-party verification service. This service is contractually bound to use your data only for verification purposes.
• Legal and regulatory authorities: If required by law, court order, or regulatory authority, the crickex betting app may disclose your personal data. We will notify you of such disclosure where legally permitted to do so.
• Fraud prevention services: In cases of suspected fraud or money laundering, relevant data may be shared with specialist fraud prevention agencies.
• Business transfers: In the event of a merger, acquisition, or sale of the crickex betting app, your data may be transferred to the new operator. You will be notified before any such transfer takes effect.

All third parties with whom the crickex betting app shares data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

06 Cookies & Tracking Technologies

The crickex betting app uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to play on the crickex betting app, but may limit some personalisation features.

07 Data Retention

The crickex betting app retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The general retention periods are as follows:

• Account and transaction data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Identity verification documents: Retained for 5 years after the last transaction on your account, then securely deleted.
• Support conversation records: Retained for 2 years after the conversation is closed, unless the matter relates to an ongoing dispute.
• Device and usage logs: Retained for 12 months, then automatically purged from our systems.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever comes first.

When data is no longer required, the crickex betting app deletes or anonymises it securely. Anonymised data — where it is no longer possible to identify you from the data — may be retained indefinitely for statistical analysis.

08 Data Security

The crickex betting app takes data security seriously. We implement a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

• All data in transit is encrypted using TLS 1.2 or higher. You can verify this by checking for the padlock icon in your browser's address bar when using the crickex betting app.
• Passwords are stored as salted hashes. Even our own team cannot see your password in plain text.
• Access to personal data within our organisation is restricted on a need-to-know basis. Only staff who require access to perform their job function can view your data.
• Our servers are hosted in secure data centres with physical access controls, fire suppression systems, and 24/7 monitoring.
• We conduct regular security reviews and vulnerability assessments of the crickex betting app platform.
• Two-factor authentication is available for your account and is strongly recommended.

Despite these measures, no online platform can guarantee 100% security. If you suspect your account has been compromised, contact support immediately and change your password. The crickex betting app will investigate and take appropriate action.

09 Your Rights

As a user of the crickex betting app, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

• Right of access: You can request a copy of all personal data the crickex betting app holds about you. We will provide this in a readable format within 30 days.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic account details, you can update these yourself in your account settings.
• Right to erasure: You can request deletion of your personal data. Note that some data must be retained for legal compliance reasons and cannot be deleted on request during the mandatory retention period.
• Right to restrict processing: You can ask us to stop using your data for certain purposes while a dispute or investigation is ongoing.
• Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Right to withdraw consent: Where we process your data based on your consent — such as for marketing emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.

The crickex betting app will never charge a fee for exercising your data rights unless a request is clearly unfounded or excessive, in which case a reasonable administrative fee may apply.

10 Children's Privacy

The crickex betting app is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on the crickex betting app, please contact us immediately at [email protected].

Upon receiving a verified report of an underage user, the crickex betting app will close the account immediately, delete all associated personal data as quickly as legally possible, and return any deposited funds to the payment source. We take underage gambling extremely seriously and have age verification measures in place at registration and withdrawal stages.

11 Marketing Communications

The crickex betting app may send you promotional emails, SMS messages, or in-app notifications about bonuses, new games, and special offers. We will only do this if you have opted in to receive marketing communications during registration or through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email from the crickex betting app.
• Updating your notification preferences in your account settings.
• Contacting support and requesting to be removed from all marketing lists.

Opting out of marketing communications will not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts. These are sent regardless of your marketing preferences because they relate directly to your account activity.

12 Updates to This Privacy Policy

The crickex betting app may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, we will notify registered players via email or in-app notification at least 14 days before the changes take effect. This gives you time to review the updated policy and, if you do not agree, to close your account before the changes apply.

Your continued use of the crickex betting app after any privacy policy update constitutes your acceptance of the revised policy. We recommend bookmarking this page and checking it periodically.

13 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or the way the crickex betting app handles your personal data, please get in touch. Our team is available 24 hours a day, seven days a week.